Frequently asked questions

Once you accept your price, your own system is set up and you use it free for 14 days (unless we agree otherwise) before the first payment. No card is needed to start.

Everything keeps working for 14 more days, with a reminder at the top of every screen. After that your system becomes read-only: you can still see, print and export everything, but not make changes, until you renew. Nothing is deleted.

Yes, in two free steps. The check on the website takes a few sliders and shows the one thing that looks like it is holding your business back, with a range for how much room it could free. It is an estimate from simple rules, not a promise. The upload report reads a bank statement or a sales file (saved as CSV) and shows income by month, income by client and, if your file says when bills were paid, who pays late. The file is read on your own computer and is never uploaded.

No. Your browser reads the file and does the sums on the page. Nothing is sent to us. If a file cannot be read you can choose to send it to us on WhatsApp instead, but only if you want to.

Yes. Every industry has its own demo: a business like yours with a year of sample data. Pick who you want to be (owner, store or restaurant manager, cashier, doctor, nurse, caregiver, care billing, phlebotomist, teacher, front desk, HR, accountant and more: every role in the industry has its own person with their own sample work) and a short tour shows you around; scan the code to try the phone apps. It resets every night, so click anything. When you are ready, send your requirement from any screen.

For your business, not from a price list. Tell us the software you pay for today (billing, accounts, POS, payroll, online shop) and what it costs; we call you and send one yearly price, about 30% less, that covers everything: the tools for your industry, your server in India with daily backups, updates and monitoring, and the help you choose. Prices are before GST. Paying yearly costs ten months for twelve.

Because every business pays something different today, and our promise is to cost you less than that. A price list would be too high for some and leave others paying for what they do not use.

Sometimes. If what you pay today is already less than it costs us to run your system properly, we tell you so honestly instead of offering something that is not better for you.

Each bill comes by email with a link to pay online by UPI, card or net banking, or you can pay by bank transfer. Your first invoice arrives when you are approved and is due when the trial ends; after that, monthly or yearly as you chose. We remind you before a bill is due and if it is late, and a month before your term ends we tell you the renewal price.

On the 1st of every month you get an email showing the work your system did for you last month (payments booked, visits billed, reminders sent and more), the hours that would have taken your team, and what that time is worth. It is also under Reports, Time Saved.

Not during your term. The price you accept is fixed for the whole term, usually 12 months. At renewal we look at it again against what your old software would cost you.

Yes. Ask us and we quote the change. Removing a module hides it; your data stays and comes back if you add it again.

Yes, for the licences. We can set the system up for your business, configured and adapted to how you work, for a one-time initial configuration fee that we quote after we talk. With it, you pay no licence fees: your monthly bill is just the server and the support you choose.

Every plan includes help with the platform itself: we keep it running and updated, fix problems in it and answer your questions by email. The Assisted and Managed tiers add hours of our team's time every month for the day-to-day work: making entries, changing masters such as items, prices and users, uploading images and running reports. More hours than your tier includes are charged by the hour.

From the people who use it, how many customers and transactions you have, and your industry. Most businesses share a powerful server with others, each with a database, files and login of its own; clinics, labs and home care use servers whose database can be restored to any moment; large businesses, and those with software written just for them, get a server of their own. If you grow, we move you, with a few minutes' pause.

So we can check the details, set up your server properly and help you start well. We usually approve within one working day.

Yes. Every server reports its health and the platform's logs to our monitoring around the clock, and we are alerted if the site stops answering, the disk fills up, memory runs low or a backup is missed, usually before you notice anything.

In India, in Amazon Web Services' Mumbai region, in a database of your own; backups are also kept in Hyderabad. It never leaves India for storage.

Disks, the database and backups are encrypted. The server has no open ports; it is reached only through a secure tunnel. Your staff sign in on their own address with a one-time code by email, or, for larger businesses, a login at the edge for named people only. The disk is copied every hour and full backups run every day; backups are locked so that nobody can delete them early, kept for 30 days and copied to a second region. We test restoring them every month.

You do. You decide what is collected about your customers and staff; we process it only to run the service for you, under our data processing terms.

The product helps you meet the Digital Personal Data Protection Act: consent records, access and erasure requests with deadlines (reaching a person's saved addresses and contacts too), retention rules and personal-data exports. We act as your data processor and keep your data in India.

We give you a full export of your data. Your server is deleted within 30 days of the end of your subscription, and backups expire within the following 30 days.

No. Names, phone numbers and other personal details, record names that are people's names, and earlier questions and answers in the same conversation are all replaced before anything goes to the AI model, and put back only in the answer you see. The assistant cannot change anything.

No. It runs in the browser. On phones, add it to the home screen and it works like an app.

The caregiver and sample-collection apps keep working without signal and send what was done, with the time it was done, when the phone is back online. Each person's unsent work stays theirs on a shared phone, is never sent twice, and is cleared when they sign out. Anything the office turned down shows up on the phone to look at. Everything else needs a connection.

Yes, through your own Razorpay account: payment links, UPI QR codes and online checkout. Payments are booked in your accounts automatically.

Yes, on a card machine you rent from Razorpay, Pine Labs or Paytm. The bill goes to the machine from the screen, the customer pays on it, and the payment is booked by itself; the day's settlement is matched to it. We do not sell machines: they rent for about ₹400-1,200 a month or cost ₹5,000-18,000. UPI QR codes on screen and on every receipt cost nothing per payment.

Yes. Invoices carry HSN and SAC codes, the place of supply and the right GST split, and the GST reports are ready for filing.

As many as your team needs. Each person sees only what their role allows.

Yes. The Professionals industry is made for photographers, models, artists, musicians, advocates and consultants: your work and its dates with reminders, deposits and invoices, sharing a fee, reverse charge for advocates, and an estimate of your income tax and advance tax.

Yes. The Restaurant industry shows your tables at a glance, takes orders at the table on a phone or tablet, sends tickets to the kitchen and bar printers or a kitchen screen, and makes the GST bill when the guests leave.

Yes. The Hotel industry takes bookings without overbooking, checks guests in with their ID, adds each night's room charge and any room service to the guest's folio, and makes one GST bill at check-out. Restaurant is included at no extra cost.

Any office printer, through your browser's print dialog. Receipt printers (58 and 80 mm, ESC/POS: Epson, TVS and most others) and barcode label printers (Zebra, TSC and most others) print directly over USB, network, serial or Bluetooth, from a computer, an Android phone or the server. See Printers in the getting-started guide.

Yes, if you want to. Switch on WhatsApp buttons in Messaging Settings: a WhatsApp button on bills, bookings and lab reports opens WhatsApp on your own phone with the message and the link already written, and you tap send. There is nothing to register with Meta and no monthly fee. Email works as usual; text messages need your business's DLT registration and an SMS provider.

Not yet. Restaurants work with tables, kitchen tickets and the kitchen screen; hotels take their own bookings. Aggregator orders, QR ordering at the table, an OTA channel manager and board report-card formats for schools are on our list; tell us if you need them and we will say honestly when.

Yes. Alerts and commands work in Slack and Discord. The online shop connects to Google Analytics and Search Console.

Partners earn a share of what a business they referred pays for licences, support and initial configuration: a higher first-year rate, then an ongoing rate every year after, for as long as that business stays a customer. Server charges are passed on at cost and earn no commission.

Accountants, consultants, IT resellers, trade associations and anyone who advises businesses. Apply on the partners page; we review every application.

Through the partner's referral link or code, or when the partner invites a prospect from their dashboard. The first partner to refer a business keeps it.

After the customer's payment is received, by bank transfer once the balance reaches the minimum payout, with TDS deducted as the law requires. Every commission and payout is listed on the partner's dashboard.

Open Help and requests from the Help menu in your site. Ask a question, report a problem or ask for a change, and our team replies there and by email. This guide and these answers are in the same menu.

Raise a change request under Help and requests. If it fits in your support hours we just do it; otherwise we send you a quote with the hours and the price, and you approve or decline it there. Nothing is charged until you approve.

Yes. Every new customer gets an onboarding call, and each module has a step-by-step guide.